Everything you need to know about ordering

Everything you need to know about ordering

You can order our products directly:

  • by telephone on our free service number (from Germany, Austria and the Netherlands) for advice and orders: 0800-364 36 63 (0800-DOGFOOD) or from abroad: +49 (0) 67 21 30 59 3-0
  • by internet using our button „Shop“
  • by fax, on +49 (0) 67 21 30 59 3-29
  • by e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.

We deliver as follows:

  • If „direct debit“ or „PayPal“ is selected as method of payment, your order will normally be sent on the next business day (Monday to Friday). The goods are usually dispatched within 1 to 3 business days for orders from Germany. For orders from Belgium, Austria and the Netherlands, please expect a delivery time of approximately 2 to 4 business days.
  • Pre-paid orders are sent as soon as payment is received.
  • We deliver free to your door1 – you save on delivery charges.

1 This applies from an order value of 19 € to Germany, Belgium, the Netherlands and Austria. Below this order value, a country-specific shipping and handling charges of 4 - to 6 € applies.


Your ways to pay

  • Payment can be made by prepayment, direct debit or PayPal Plus (PayPal, direct debit, credit card, invoice).
  • With direct debits (collected by PLATINUM GmbH & Co. KG), the payment amount is debited from your account 7 days after the goods are sent. This payment option is available to you after you have settled your first order.
  • Payment by direct debit is a prerequisite for our Premium-Service.

Any other questions?

We will be happy to advise you on our free service number 0800 364 36 63.

You can consult our General Terms & Conditions here.


See the current prices for all PLATINUM products.

Read more about our prices

Money-back guarantee

Money-back guarantee
We offer you a 100 % money-back guarantee in the first 100 days after your purchase – you take no risks.

Read more about the money-back guarantee